payment terms and conditions

RESTRICTIONS ON OUR FINANCE PAYMENT OPTIONS
 
PHS Holdings Group Ltd has requested of the Financial Conduct Authority (FCA) a voluntary agreement (VREQ) to restrict offering finance payment plans.  The board has made this request as we cannot resource according to the requirements of the current permissions the business have registered with the FCA. It is our intention to cancel these permissions and re-submit an application to reflect the requirements of our business, and the limited scope of finance products we offer.  During this process, it does mean we are unable to offer new finance payment plans to customer until the process is complete.
 
The voluntary restrictions took effect on 29th March 2023

This does not affect any customers with existing payment plans through Novuna Finance or our ability to sell products to customers making direct payments.
 
THE VOLUNTARY REQUIREMENTS
 
We are restricted from offering financed payment plans which require customers to pay us an initial deposit on the loan, with the remaining payment through a loan facility.
 
This restriction does not affect our usual business accounts or retail purchases where customers pay for services directly and not through a loan facility.
 
As always, we remain committed to our customers and will keep you informed as the situation evolves. We would like to thank you all for your patience and understanding.