Privacy Policy

1. Introduction

Inspira Bathrooms, a trading name of Plumbing & Heating Supplies Ltd ("we," "our," "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our showroom, use our website, or engage our design and supply services.

2. Information We Collect

To provide our bathroom design and supply services, we may collect the following information:

• Contact Information: Name, billing address, delivery address, email address, and phone numbers.
• Project & Design Details: Room measurements, design preferences, and technical specifications related to your home improvement project.
• Transaction Data: Details about products you have purchased from us and payments made (processed via secure payment providers).
• Communication Data: Records of any correspondence, including quotes, design consultations, and aftercare enquiries.
• Technical Data: IP address, browser type, and usage data collected automatically when you browse our website.

3. How We Use Your Data

We use your information to ensure your bathroom project runs smoothly:

• Order Fulfilment: To process orders, manage deliveries, and provide design quotations.
• Customer Support: To provide technical advice, manage warranties, and handle aftercare enquiries.
• Marketing: To send updates on new ranges or seasonal promotions, but only if you have explicitly opted in to receive them.
• Business Improvement: To analyse website traffic and showroom trends to improve our product selection and service.

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual Necessity: To fulfil your order or provide a requested quote.
• Consent: Where you have signed up for our mailing list.
• Legal Obligation: For tax purposes and financial record-keeping.
• Legitimate Interests: To maintain our relationship with you and ensure our services remain high-quality and secure.

5. Data Sharing

We do not sell your data. However, we may share necessary details with:

• Delivery Partners: Couriers and haulage companies to get your bathroom suite to your door.
• Suppliers & Manufacturers: Only when necessary to register product warranties or resolve technical faults.
• Payment Processors: To securely handle credit/debit card transactions.
• Professional Advisers: Including accountants or legal authorities if required by law.

6. Data Security & Retention

We employ strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We retain your data only as long as necessary to fulfil the purposes we collected it for, including any legal or warranty requirements (typically 6 years for financial records).

7. Your Rights

Under UK data protection law, you have the right to:

• Access your data.
• Correct inaccurate information.
• Request Erasure of your data (subject to legal overrides, such as tax law).
• Object to or restrict processing.
• Withdraw Consent for marketing at any time.

To exercise these rights, please contact us using the details below.

8. Contact Us

For any questions regarding this policy or your personal data, please contact the team at:

Inspira Bathrooms(Plumbing & Heating Supplies Ltd) Unit 10, Kingsway Interchange 11th Avenue, Team Valley Trading Estate Gateshead, Tyne and Wear NE11 0JY

Phone: 0191 491 3005

Email:[email protected]